Frequently Asked Questions.
How do I get there? Catch a train to Museum or Kings Cross or there are a range of buses that stop along Oxford St or 100m away at Taylor Square - plan your trip here
Where's the nearest parking? There is limited street parking available. St Vincent's Hospital public parking is the closest and best value public parking station - see here for details
Are children allowed in the venue? Yes, if they are accompanied by a responsible adult.
Is the venue wheelchair accessible? The ground floor of the venue has wheelchair access and a wheelchair accessible toilet. The other 2 levels are not wheelchair accessible.
Can I drink at the venue? Yes, we are fully licensed and you are very welcome to enjoy drinks from two hours before, during and after a performance.
Can I eat at the venue if I'm not seeing a show or attending an event? Our kitchen is not currently operating. There are snacks including crisps, nuts, chocolate and ice creams available from the bar which is open for 2 hours prior to each performance scheduled.
Can I BYO food or drinks? No.
What happens if I'm running late? If you arrive after the doors have closed for the start of a performance, you will not be able enter until after interval (if there is one). Unfortunately, there are no refunds or exchanges available for latecomers.
How can I buy tickets? Click on the BUY TICKETS icon on the webpage of the show you want to see and follow the prompts. Tickets are also available at the box office in the venue from one hour prior to the commencement of a performance, subject to availability.
Where is the box office in the venue? The box office is located in the middle floor lounge bar and is open from two hours prior to each performance. There is direct entry to the lounge bar from Oxford St.
Can I grab a bite to eat at the venue before a show? Our kitchen is not currently operating. There are snacks including crisps, nuts, chocolate and ice creams available from the bar which is open for 2 hours prior to each performance scheduled.
Can I take food and drinks into a performance? Yes, as long as the food and drinks are purchased at the venue.
Can I hire the venue? Yes, subject to availability. See our Venue Hire page for details.