Frequently Asked Questions.

How do I get there? Catch a train to Museum or Kings Cross or there are a range of buses that stop along Oxford St or 100m away at Taylor Square - plan your trip here

Where's the nearest parking? There is limited street parking available. St Vincent's Hospital public parking is the closest and best value public parking station - see here for details

Are children allowed in the venue? Yes, if they are accompanied by a responsible adult.

Is the venue wheelchair accessible? The ground floor of the venue has wheelchair access and a wheelchair accessible toilet. The other 2 levels are not wheelchair accessible.

Can I drink at the venue if I'm not seeing a show or attending an event? Yes, you are very welcome to enjoy drinks at the venue any time we are open.

Can I eat at the venue if I'm not seeing a show or attending an event? Yes, subject to the kitchen being open. Currently, the kitchen is open for 2 hours prior to each performance scheduled in the Limelight Room.

Can I BYO food or drinks? No. 

Can I hire the venue? Yes, see our Venue Hire page for details.


What happens if I'm running late? Due to the layout of the space, if you arrive after the doors have closed for the start of the show, you will not be able enter until after interval (if there is one). Unfortunately, there are no refunds or exchanges available for latecomers.

How can I buy tickets? Click on the BUY TICKETS icon on the webpage of the show you want to see and follow the prompts. Tickets are also available at the box office in the venue from one hour prior to the commencement of a performance, subject to availability.

Where is the box office in the venue? The box office is open from one hour prior to the performance. Where the box office is located depends what's happening in the venue on the day of the performance. Please enquire at the bar on the ground  floor and they will assist you. 

Can I grab a bite to eat at the venue before a show? Yes, we have a range of meals and snacks available. The kitchen opens for pre-show food 2 hours prior to each scheduled performance. Check out the current 2019 Season pre-show menu here.

What time do I need to arrive to eat before a show? At least one hour prior to the performance start time. Wait times may occasionally be unavoidable, due to several parties ordering at once.

Can I order food to eat at interval or after the show? No, the kitchen closes once the show commences. 

Can I take food and drinks into the LIMELIGHT ROOM? You can take drinks in, but not food. Any hot drinks you take in will be served to you in a takeaway cup.

Do I need to exit the LIMELIGHT ROOM at interval? Yes, we ask that patrons mingle on Level 1 during interval.


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